You must co-operate if you’re stopped and asked about your baggage.
If you break the rules your goods and any vehicle you use to transport them may be seized.
If your baggage is checked
Your baggage is usually checked in front of you.
Customs officers keep a record of:
- all baggage they open and check
- any damage to your baggage or belongings during a check
If your things are damaged
You may be offered compensation if your baggage or belongings are damaged during a customs check.
Making a complaint
- ask for the duty manager if you want to complain about a customs check while you’re at the border
- send your complaint to Border Force if you want to complain later